Returns & exchanges

You may return or exchange your purchase within 30 days of receiving it, unless otherwise agreed.

Please always contact us before returning an item using the contact form. You can also request your return directly from your account page in the shop.

If the propeller does not fit because of incorrect information on our website, you can exchange it free of charge for the correct model.

Please contact us first. We will help you determine the correct fit and will send the correct propeller at no additional cost.

1. The propeller does not fit due to incorrect information on our website

– You receive a free replacement propeller or a 100% refund
– We provide a free return label

2. The propeller does not fit because you ordered the wrong model and want to exchange it

– Unused / as new: 100% refund
– Light signs of use: 50–70% refund
– Clear signs of use: 0–25% refund
– Return shipping costs are at your expense

3. You are not satisfied with the performance and want to exchange the propeller for a different pitch

– Light signs of use: 50–70% refund
– Clear signs of use: 0–25% refund
– Return shipping costs are at your expense

4. The propeller is unused, but you want to withdraw from the purchase

– Propeller and packaging complete and as new
– You make use of your right of withdrawal
– Full refund
– Return shipping costs are at your expense

5. Returning a used propeller without making a new purchase

– Not possible

You have the right to cancel your order within 14 days without giving any reason. After cancellation, you have an additional 14 days to send the product back to us.

We will refund the full order amount within 14 days of your return request, provided we have received the product in good condition.

Return shipping costs to our warehouse are at your own expense.

The product must be returned in its original condition and packaging, including all supplied accessories. A propeller that has been used on the water, or shows clear installation marks (such as grease, scratches or damage), is not covered by the right of withdrawal. Please see the exchange conditions below.

All products come with a 2-year legal warranty.

Damage resulting from normal wear, improper use, or incorrect installation is not covered.

In case of a potential warranty claim, please contact us first so we can assist with the assessment and next steps.

If your parcel arrives damaged or the product shows signs of damage:

• Please take photos of the outer packaging, inner packaging, and any visible product damage.
• Contact our customer service with your order number and the photos.
  

We will arrange an appropriate solution so you can get back on the water as soon as possible with the right matching propeller.

We recommend submitting complaints to us first via the contact form.

If this does not lead to a solution, you can submit your dispute for mediation to Stichting WebwinkelKeur.

For consumers within the EU, it is also possible to submit a complaint via the European Commission’s ODR platform: http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit it through the ODR platform.