Frequently Asked Questions

On the day your order is processed, you will receive an email with a tracking link. If you have not received this, please check your spam folder or contact us with a request.

The most effective way is to contact us via the contact form or WhatsApp. This way we can directly look up all the details of your order, or send you a link to a suitable product. We do our best to answer within a day!

EU (including Ireland):

• Orders are shipped free of charge from €100. For orders below this amount, a flat shipping fee of €10 applies.

United Kingdom:

• Orders are shipped free of charge from £100. For orders below this amount, a flat shipping fee of £7.50 applies.

UK VAT & Customs Information:

Due to UK tax regulations, the way VAT is handled depends on your net order value (excluding tax):

• Orders up to £135: We collect 20% UK VAT at checkout. Your order will be delivered directly to your door with no extra fees to pay.
• Orders over £135: We do not charge VAT at checkout. Instead, your order is shipped DAP (Delivered at Place). This means 20% UK Import VAT will be collected by the courier (e.g., DHL) before delivery.

Worldwide:

• For deliveries to other international destinations, a fee of approximately 25-45 USD is charged depending on weight and is only possible for orders of 99 USD and up.

Orders are processed and dispatched every business day. Delivery times depend on the destination:

• Ireland: normally delivered within 3 business days
• United Kingdom: usually delivered within 2–4 business days
• European Union: usually delivered within 1–4 business days
• Rest of world: usually delivered in 1-2 weeks

During checkout, the estimated delivery date is displayed based on your location.

With over 3,000 items in stock at our central EU warehouse, we can dispatch most propellers, hub kits, and mounting materials immediately. Stock availability is shown on every product page.

Orders placed before 23:00 (and in stock) are usually dispatched the next business day.

Please note: Delivery times may be slightly longer around public holidays or during peak periods at the courier2

Orders are shipped with DHL or an equivalent international courier service. Once your order has been packed and dispatched, you will automatically receive a shipping confirmation with a tracking link.

By default, shipments are sent to the billing address. If needed, you can enter a different delivery address during checkout.

If your order has not arrived within the expected timeframe, please first check:

• the tracking updates, including any new delivery notifications
• whether the parcel has been left at a pickup point or with a neighbour
  

If the parcel still cannot be located, please contact our customer service team. We will be happy to assist and, if needed, open an investigation with the courier.

If the courier cannot deliver your package, it will usually be left at a nearby pickup point or occasionally with a neighbour. All details can be found in the tracking information.

If your parcel arrives damaged or the product shows signs of damage:

• Please take photos of the outer packaging, inner packaging, and any visible product damage.
• Contact our customer service with your order number and the photos.
  

We will arrange an appropriate solution so you can get back on the water as soon as possible with the right matching propeller.

You may return or exchange your purchase within 30 days of receiving it, unless otherwise agreed.

Please always contact us before returning an item using the contact form. You can also request your return directly from your account page in the shop.

If the propeller does not fit because of incorrect information on our website, you can exchange it free of charge for the correct model.

Please contact us first. We will help you determine the correct fit and will send the correct propeller at no additional cost.

1. The propeller does not fit due to incorrect information on our website

– You receive a free replacement propeller or a 100% refund
– We provide a free return label

2. The propeller does not fit because you ordered the wrong model and want to exchange it

– Unused / as new: 100% refund
– Light signs of use: 50–70% refund
– Clear signs of use: 0–25% refund
– Return shipping costs are at your expense

3. You are not satisfied with the performance and want to exchange the propeller for a different pitch

– Light signs of use: 50–70% refund
– Clear signs of use: 0–25% refund
– Return shipping costs are at your expense

4. The propeller is unused, but you want to withdraw from the purchase

– Propeller and packaging complete and as new
– You make use of your right of withdrawal
– Full refund
– Return shipping costs are at your expense

5. Returning a used propeller without making a new purchase

– Not possible

You have the right to cancel your order within 14 days without giving any reason. After cancellation, you have an additional 14 days to send the product back to us.

We will refund the full order amount within 14 days of your return request, provided we have received the product in good condition.

Return shipping costs to our warehouse are at your own expense.

The product must be returned in its original condition and packaging, including all supplied accessories. A propeller that has been used on the water, or shows clear installation marks (such as grease, scratches or damage), is not covered by the right of withdrawal. Please see the exchange conditions below.

All products come with a 2-year legal warranty.

Damage resulting from normal wear, improper use, or incorrect installation is not covered.

In case of a potential warranty claim, please contact us first so we can assist with the assessment and next steps.

We recommend submitting complaints to us first via the contact form.

If this does not lead to a solution, you can submit your dispute for mediation to Stichting WebwinkelKeur.

For consumers within the EU, it is also possible to submit a complaint via the European Commission’s ODR platform: http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit it through the ODR platform.

The size is usually indicated on outside of the propeller hub. It is usually written like this (examples):

• 11 1/4 X 13
• 11.25 X 13

The first number is the diameter (11.25) and the second number is the pitch (13).

Some brands use a different way to indicate the size or model. For more information, see our guide about choosing the right propeller.

The difference of a 4-blade propeller compared to a 3-blade propeller is that you have more blade surface area. This ensures a higher thrust. This can be particularly beneficial for heavy boats or slow-sailing boats, but also if your boat has difficulty accelerating or if you often pull waterskiers or wakeboarders.

Advantages of 3-blade:

• Lower price
• Higher top speed achievable

Advantages 4-blade:

• Faster to plane (getting the hull out of water when accelerating)
• Better acceleration
• More suitable for heavy loads
• Beneficial for towing water skiers and wakeboarders
• Better steering characteristics at low speed
• More grip in rough water

Tip: if you switch from a 3-blade propeller to a 4-blade propeller, choose a propeller which is 1 pitch size smaller to maintain roughly the same speed and RPM performance.

Stainless steel propellers are stronger than aluminum propellers. This makes these propellers more resistant to scratches caused by sand. Due to the stronger metal, the propeller blades are also often thinner than those of the aluminum models, which increases efficiency. Stainless steel propellers are however more expensive than aluminum ones.

Choosing a new propeller often seems more complicated than it really is. When your old propeller is damaged, you suddenly face hundreds of models, sizes and variations. Many boaters feel as if they have to guess which propeller fits their engine — and that uncertainty is frustrating.

That’s exactly why we’ve made selecting the right propeller as simple as possible. With our unique selection tool — built on a complete catalogue of almost all inboard and outboard engines — you’ll find, step by step, the exact propeller that fits your engine.

This is what we call our Fit Guarantee: the propeller you choose through our selector is guaranteed to fit your engine. Does it not fit after all? We will provide a free return label and exchange it for the correct one for free.

For those who want to dive deeper, we offer additional tools: the Propeller Guide, which clearly explains the effect of pitch, diameter, and blade configuration; and the Propeller Calculator, which helps you calculate the ideal pitch based on your boat type and desired performance.

With more than 10 years of experience advising customers, refining our assortment and continually improving our systems, we know exactly how to help you choose the right propeller with confidence.

A new propeller does not have to be a major investment. In the marine industry, many still work with importers, distributors, and dealers. Each link in this chain adds its own margin, which you as a customer ultimately pay for.

Because we buy directly from the manufacturer, we keep the chain as short as possible. No middlemen are involved, and this results in lower prices for you.

Additionally, we ensure that our range perfectly matches the most commonly used engines. We focus on technically relevant propellers and purchase strategically so that we can manage our inventory efficiently. This prevents unnecessary costs and enables us to offer competitive prices.

Our goal is simple: to provide high-quality propellers at a fair price, without compromising on reliability or performance.

Fast delivery begins with an efficient warehouse. That’s why we ship all orders from our modern fulfilment centre in the Netherlands, close to major European logistics routes. This central location allows us to process and dispatch international orders quickly and reliably.

With more than 3,000 items in stock, we can ship most products immediately. Every item shown as “in stock” on our website is physically available in our warehouse, ready to be dispatched without delay.

Our warehouse team processes orders multiple times per day. Orders placed before 11 p.m. (CET) are usually shipped the same day. Before packing, every item is checked carefully to ensure your propeller is sent in perfect condition.

We also have extensive experience handling international deliveries, including customs declarations for the UK and other non-EU destinations. Local VAT is calculated at checkout when applicable, and tax-exempt shopping is supported for regions where this is appropriate.

Nothing will stand in the way of your next trip, and you’ll be back on the water in no time.

BS Pro is the premium brand of the South Korean manufacturer BaekSan Propeller Co. Ltd, a company with decades of experience in designing and producing high-quality marine and outboard propellers. The brand is known for its excellent material selection, precise finishing and strong engineering heritage. With in-house R&D, modern production techniques and strict quality control, BS Pro propellers rank among the most reliable alternatives to OEM models. An outstanding choice for boaters seeking maximum durability and optimal performance.

Solas, manufactured in Taiwan, is one of the world’s most established propeller brands. It is known for precise balance, consistent quality and long-lasting construction. In addition to aluminium models, Solas offers a wide selection of stainless steel propellers, as well as special sizes and left-hand rotation models for specific engine families. Where useful for our customers, we have added these variants to our range. Solas is the ideal choice for boaters who demand high performance and lasting reliability.

YHX is an affordable and versatile propeller brand from Qingdao, China, designed for solid everyday and recreational use without unnecessary cost. The quality is simple but dependable, offering excellent value for money. We offer this brand in a focused and limited selection, covering the most commonly used outboard engines. This allows us to provide an economical option for boaters who need a suitable propeller quickly and at a fair price.

Propeller-Shop is a trading name of Propeller Shop Europe B.V.
Warehouse address: Bijsterhuizen 2027, 6604 LH Wijchen, The Netherlands

Email: info@propeller-shop.eu
Chamber of Commerce registration (Netherlands): 86047248
VAT identification number: NL863844212B01